Upselling Skills for Restaurant Team Members

Course Objectives
  • This Programme is designed to develop the necessary skills and build confidence in team members to be able to deliver high levels of guest satisfaction and increase revenue-generating opportunities.

Expected Outcome
  • Deliver a constant high level of guest service
  • Identify the benefits of guest satisfaction
  • Identify the right communicating style to match 4 different types of guests
  • Increase revenue-generating opportunities by using a 6-stage sales process
  • Increase restaurant revenue by upselling and selling additional items by being proactive
Target Participants
  • This programme is aimed primarily for restaurant front line guest-facing team members. (However, any guest-facing frontline team members who sell product or services will benefit from completing the programme).

Deadline to Apply
No of sessions
Time (hrs) per session
Min no of delegates

Course TUTOR

Karl Grech