Guest/Customer Service for Hospitality Professionals
This Programme is designed to develop the necessary skills and build confidence in team members to be able to deliver high levels of guest satisfaction and handle complaints.
- Recognise the importance of Guest Service
- Improve the level of professionalism when delivering Guest Service
- Portray a positive image at all times when dealing with the guest
- Seek opportunities from problems to improve the service delivery
This programme is aimed primarily for front line guest-facing team members working in the hospitality industry. (However, any guest/customer-facing frontline team members who sell product or services will benefit from completing the programme).