Developing Effective Communication Skills for Customer-Facing Roles

Course Objectives
  • Effective communication with customers.

Expected Outcome

  • Develop active listening
  • Learn on how to ask the right questions
  • Identify needs and seek clarifications
  • Develop telephone skills
  • Learn how to communicate for influence
Target Participants
  • All levels

Deadline to Apply
No of sessions
Time (hrs) per session
Max no of delegates


Katrina Grech
Rachel Russell