Dealing with Stress in a Customer Facing Role

Course Objectives
  • Reflection on current work scenario
  • Understanding of energy output – mental, physical and emotional
  • Areas of focus and areas of control
  • The work-life-balance wheel and or accountability and management of time Identifying stress and causes of stress
  • Positive and negative stress
  • Coping strategies in relation to stress
Expected Outcome
  • Reflect on the current work scenario in relation to workload and stress
  • Gain effective coping strategies to cope with stress at the workplace
Target Participants
  • Adapted for all levels within an organisation

Deadline to Apply
No of sessions
Time (hrs) per session
Max no of delegates


Katrina Grech
Rachel Russell