LIST OF COURSES
Sales Courses
- Sales for Business Development Managers – adapted to a difficult climate
- Closing Sales in Difficult Times for Sales Executives
- Marketing Malta Overseas
- Presentation Skills for Salespeople – Gaining Confidence to stand up Tall
- Upselling Skills for Restaurant Team Members
- Negotiation Skills for Leaders and Salespeople
- PRISM Neuro- Selling – Understanding your clients brain and helping them to see the value of experiences in Malta
- PRISM Neuro- Selling for Travel Agencies and Wedding Organisers- Connecting with Clients’ Dream
LEADERSHIP COURSES
- Defining your Leadership Story- Covid 19 Grow Don’t Adapt
- Discover Your Inner Armour
- Resilience: How to Keep Going When the Going Gets Tough
- Getting your Leadership Foundations Right for Leaders and Business Owners
- Getting your Leadership Foundations Right for Aspiring Leaders within Hospitality
- Presentation Skills for Leaders – Gaining Confidence to stand up Tall
COACHING
- Personal Coaching to improve performance for all leaders
- Personal Coaching: helping executives and leaders to get to their next step
- Coaching Conversation skills for leaders
- CEO/Manager Coaching programme
- Elevate your game! – Revitalise your life Coaching Programme
- Experience Coaching
- Empowering your staff for Success – Becoming an on-the-job Coach
GENERAL COURSES
- Customer Centricity and Customer Excellence to deliver unique service in travel and hospitality
- Customer Care for Front Liners within Hospitality
- Dealing with Stress in the Workplace – a survival skill for all leaders
- Dealing with Stress in a Customer Facing Role
- Guest/Customer Service for Hospitality Professionals
- Employee Engagement: The Supervisor’s Guide to Gaining and Sustaining Commitment
- Getting it Right: Communication skills training for Leaders
- Developing Effective Communication Skills for Customer-Facing Roles
- “Time is of the Essence”- adopting time management skills for leaders
- Accountability for Better Leadership and Results in Hotel and Restaurant Management
- Accountability for Better Leadership and Results in Events Organising
- Performance oriented conversations for leaders in Hospitality: the journey of feedback, goal setting, and disciplinaries
- Performance oriented conversations for aspiring leaders: becoming comfortable with being uncomfortable
ACCREDITED COURSES
MQF Level 5 – NCFHE ACCREDITED
- Award in Leadership & Management – Institute of Leadership
- Certificate in Leadership & Management
- Diploma in Leadership & Management